Returns

We want you to be happy with your order. If something isn't right, here is how returns work.

What you can return

• Plain (undecorated) items, within 14 days of receiving them.
• Items must be unworn, in new condition and in their original packaging with tags on.

What we can't accept

• Embroidered, printed or personalised items, because they are made to order with your logo or names. This doesn't apply if they are faulty or we made a mistake.
• Items returned more than 14 days after you received them.
• Items that have been worn, washed or are not in their original packaging.

How to return an item

1. Email sales@workwear-direct.com for a returns (RMA) number. Tell us your order number, what you'd like to return and why, and whether you'd like a refund or an exchange.
2. Write the RMA number clearly on the outside of the parcel.
3. Send it to: Workwear Direct Returns, 349 Rugby Road, Burbage, Hinckley, Leicestershire, LE10 2NB.

Refunds and postage

Once we've received and checked your return, we'll refund you to your original payment method, or exchange the item, within 14 days. Return postage is paid by you, unless the item is faulty or we sent you the wrong thing, in which case we'll cover it.

Faulty or wrong items

If anything arrives faulty, damaged or not as ordered, contact us within 14 days of receiving it and we'll put it right. See our guarantee.

Samples

Samples are charged at the quoted price and the full cost is credited back when you place your bulk order. If you decide not to go ahead, return them within 14 days, unworn, in their original packaging with tags on, for a refund. Return postage is paid by you.